Frequently Asked Questions

Crews have until the end of the day to complete routes. If your items have not been collected by the end of your regularly scheduled the day, please complete the missed collections form or call 1-888-730-3344 so that it can be addressed promptly. Please include your civic address number and contact information.

Crews have until the end of the day to complete routes. If your items have not been collected by the end of your regularly scheduled the day, please contact 1-888-730-3344 or canresidential@wm.ca. Please include your civic address number and contact information.

Please contact WM:

• Phone: 1-800-561-1655
• Email: canresidential@wm.com

• Place your recycling cart at the curb by 7 a.m. on your scheduled collection day.
• Set your recycling cart so that the wheels face away from the curb (towards your home) and the lid opens toward the street.
• Ensure the cart is at least 3 feet (1 metre) in front of or beside fences, vehicles, or other obstacles.
• Place your cart on a flat surface that is clear of snow and ice to ensure safe collection.

If your recyclables don’t fit in the cart, please save the extra materials for your next collection day. Do not overload your cart or place excess recyclables beside your cart.

·       No, only approved carts will be accepted.

·       Please contact WM for all questions relating to recycling carts at 1-800-561-1655 or canresidential@wm.com

Recycling boxes are not accepted in your curbside recycling. Consider reusing it for storage or re-purposing it for another use.

1. Minimizes litter and odours: The closed lid prevents litter from blowing away and reduces odours that attract pests.
2. Increased storage capacity: The larger size of the cart allows for more recyclables to be stored between collection days.
3. Ensures safe working conditions for collection staff: Recycling cart collection systems reduce the risk of injuries and accidents for collection workers.

WM will be working with residents to make any necessary provisions on a case-by-case basis. We understand the importance of supporting recycling efforts and are committed to supporting residents during this transition to recycling carts. If you have an inquiry regarding the use of recycling carts or require assistance, please contact WM at 1-888-730-3344 or canresidential@wm.com.

• Sort materials: Ensure recyclables are separated from garbage and organic materials.
• Bundle cardboard: Flatten any cardboard before placing it in the cart.
• Ensure materials are clean, dry and loose: This helps ensure materials are ready for recycling.
• Leave lids and labels on: They are recyclable too.

During snowy weather, place your recycling cart on a flat, shoveled surface at the end of your driveway. Please avoid placing it on the street or on top of snowbanks.

Make sure it’s at least 3 feet (1 metre) away from snowbanks, parked cars, and other obstacles so collection crews can easily access it. Always keep the lid closed to keep snow out, and point the lid opening toward the street for proper collection.