Water and sewer services

West Grey operates water and sewer systems in Durham and Neustadt. Rates are based on volume of water used plus a minimum flat rate.

Water systems operate under the Quality Management Policy.

Winter weather notice

Residents in Durham and Neustadt using the water system should note that in colder winter temperatures, it is important to make sure water lines are protected from the cold.

Tips include:

Ensure that the area around the water meter is heated and protected from freezing. (Any damage to private water lines and/or meter is at the homeowner's expense)
If you are not a permanent resident ensure home is kept above freezing and that someone is checking the heat regularly.
Leave any natural snow cover on or around the water lines under the ground, and near the outside wall where the lines run into the home, as this will insulate the ground from the cold.

Do not flush wipes

Only flush toilet paper. Wipes, paper towels and other products can clog pipes and be very hard on sewer systems.

Water hyrdrant flushing

The flushing of hydrants in Durham and Neustadt occurs periodically from May through to September 30 every year. Please check the water colour prior to doing your laundry. Some residents may experience low water pressure and discolouration.