Water and sewer services

West Grey operates water and sewer systems in Durham and Neustadt. Rates are based on volume of water used plus a minimum flat rate.

Water systems operate under the Quality Management Policy.

Water and sewer billing

How to pay your utility bill

Pre-authorized payment plans

Sign up for our pre-authorized payment plan. Payment comes out on the 15^th of the month in which the bills are due each year.

To sign up, fill out the Pre-Authorized Tax Payment Plan Form.

By credit card

West Grey uses Paymentus to allow you to pay your utility bill by credit card. Please note Paymentus charges an additional fee of 2.5% for this service.

At your bank

West Grey accepts payments through most banking institutions telephone or online banking platforms. Please register with your bank by using your account number located on your utility bill.

In person

Payments are accepted at the West Grey municipal office located at 402813 Grey Road 4, Durham.

By mail

Payments can be mailed to:

Municipality of West Grey

402813 Grey Road 4, RR 2

Durham ON N0G 1R0

Water and wastewater

Drinking water annual reports

The Municipality of West Grey conducts annual reports on Durham and Neustadt drinking water. The reports document findings of the inspection and have two sections: “actions required” and “recommended actions” as per section 19 of the Safe Drinking Water Act, 2002.

Further, the West Grey water systems operate under the Quality Management Policy.

The Ministry of the Environment, Conservation and Parks releases annual reports on drinking water. The ministry's annual reports provide an overview of their programs, policies and initiatives to protect drinking water in Ontario.

Do not flush wipes

Only flush toilet paper. Wipes, paper towels and other products can clog pipes and be very hard on sewer systems.

Water hydrant flushing

The flushing of hydrants in Durham and Neustadt occurs periodically from May through to September 30 every year. Please check the water colour prior to doing your laundry. Some residents may experience low water pressure and discolouration.

Winter weather notice

Residents in Durham and Neustadt using the water system should note that in colder winter temperatures, it is important to make sure water lines are protected from the cold.

Tips include:

Ensure that the area around the water meter is heated and protected from freezing. (Any damage to private water lines and/or meter is at the homeowner's expense)
If you are not a permanent resident ensure home is kept above freezing and that someone is checking the heat regularly.
Leave any natural snow cover on or around the water lines under the ground, and near the outside wall where the lines run into the home, as this will insulate the ground from the cold.