West Grey operates water and sewer systems in Durham and Neustadt. Every homeowner is responsible for maintaining the water and sanitary lines from the street to inside your home.
Water systems operate under the Quality Management Policy.
Water and sewer billing
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Pre-authorized payment plans Sign up for our pre-authorized payment plan. Payment comes out on the 15th of the month in which the bills are due each year. To sign up, fill out the Pre-Authorized Tax Payment Plan Form. By credit card West Grey uses Paymentus to allow you to pay your utility bill by credit card. Please note Paymentus charges an additional fee of 2.5% for this service. At your bank West Grey accepts payments through most banking institutions telephone or online banking platforms. Please register with your bank by using your account number located on your utility bill. In person Payments are accepted at the West Grey municipal office located at 402813 Grey Road 4, Durham. By mail Payments can be mailed to: Municipality of West Grey
402813 Grey Road 4, RR 2
Durham ON N0G 1R0
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Water and sewer rates |
Water and wastewater
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Drinking water annual reports |
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The Municipality of West Grey conducts annual reports on Durham and Neustadt drinking water. The reports document findings of the inspection and have two sections: “actions required” and “recommended actions” as per section 19 of the Safe Drinking Water Act, 2002.
Further, the West Grey water systems operate under the Quality Management Policy. The Ministry of the Environment, Conservation and Parks releases annual reports on drinking water. The ministry's annual reports provide an overview of their programs, policies and initiatives to protect drinking water in Ontario. |
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Do not flush wipes |
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Only flush toilet paper. Wipes, paper towels and other products can clog pipes and be very hard on sewer systems. |
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Water hydrant flushing |
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The flushing of hydrants in Durham and Neustadt occurs periodically from May through to September 30 every year. Please check the water colour prior to doing your laundry. Some residents may experience low water pressure and discolouration. |
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Winter weather notice |
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Residents in Durham and Neustadt using the water system should note that in colder winter temperatures, it is important to make sure water lines are protected from the cold. Tips include:
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