Frequently Asked Questions

• Tilt the cart slightly toward you.
• Roll it using the wheels.
• Keep the lid closed while moving it.

Carts are designed to be easier to move than carrying multiple garbage bags.

• If you have a long or rural driveway, you must bring your cart to the end of your laneway on collection day.
• You can either transport the cart to the end of your laneway on your pickup day, or there are many rural residents who prefer to build a small garbage enclosure at the end of their driveway.

This allows the cart to:

• Stay near the road.
• Be easily accessed for pickup.
• Reduce the need to move it long distances each week.
• If you build an enclosure, just make sure that you:
• Place the enclosure on your property (not on the road allowance)
• Do not block traffic or sightlines.
• Ensure the cart can be easily rolled out for collection.
• Keep the area clear of snow and obstacles.

There are also commercially available vehicle accessories to allow towing or transportation of waste carts that residents may choose to purchase. 

Before launch, we will provide detailed set-out instructions. In general:

• Place the cart at the end of your driveway.
• Face it toward the street.
• Leave space around it (away from vehicles, mailboxes, and snowbanks).
• Make sure the lid is fully closed.

All waste and recycling must be placed at the curb by 7:00 a.m. for collection. Crews may collect at any time throughout the day.

• Place your cart at the curb by 7 a.m. on your scheduled collection day.
• Set your cart so that the wheels face away from the curb (towards your home) and the lid opens toward the street.
• Ensure the cart is at least 3 feet (1 metre) in front of or beside fences, vehicles, or other obstacles.

Place your cart on a flat surface that is clear of snow and ice to ensure safe collection.

• Sort materials: Ensure recyclables are separated from garbage and organic materials.
• Bundle cardboard: Flatten any cardboard before placing it in the cart.
• Ensure materials are clean, dry and loose: This helps ensure materials are ready for recycling.

Leave lids and labels on: They are recyclable too.

Crews have until the end of the day to complete routes. If your items have not been collected by the end of your regularly scheduled day, please contact Waste Management.

Please contact Waste Management:

• Phone: 1-800-561-1655

Email: canresidential@wm.com

No, only approved carts will be accepted.

Please contact Waste Management for all questions relating to recycling carts at 1-800-561-1655 or canresidential@wm.com

• Sort materials: Ensure recyclables are separated from garbage and organic materials.
• Bundle cardboard: Flatten any cardboard before placing it in the cart.
• Ensure materials are clean, dry and loose: This helps ensure materials are ready for recycling.
• Leave lids and labels on: They are recyclable too.

If your recyclables don’t fit in the cart, please save the extra materials for your next collection day. Do not overload your cart or place excess recyclables beside your cart. Items beside the cart will not be collected.